Call Sumo

Although nearly every company could benefit from call recording, most never follow through with setting it up. It’s not that they don’t see the value in it or don’t want to take the time to install, monitor, and tweak the program. It’s actually much simpler than that. The real reason is that many employees don’t feel comfortable having their words recorded and management gives into the pressure not to do so. In addition to not feeling comfortable with call recording, employees often ask so many questions about the process that employers feel they can’t adequately answer them all. Instead of taking the time to research answers or defend their rationale for wanting call recording, they give in to the protest and miss the many benefits that call recording could bring them. Some types of industry must contend with strict privacy laws when it comes to call recording, such as doctors and dentists. However, other types of businesses that serve customers directly should want to kn...

Although the technology for speech recognition has existed for many years, it has served only rudimentary functions until recently. The technology, which came out for the first time about 20 years ago, stalled until larger companies began investing both time and resources into it. The Watson machine developed by IBM is a good example of this progress. The Technology That Powers Call Tracking Analytics Before a company can utilize data provided by conversation analytics , it must first acquire the technology for natural language processing (NLP) and machine learning. These technologies make it possible to determine who the speaker is as well as the words and phrases he or she is using most often. With the help of programmed analysis, conversation analytics can analyze a conversation and form conclusions about the words as well as the people speaking them. Conversation analytics couldn’t exist without NLP. Basically, NLP makes it possible for a computer to analyze as well ...

You might not think that emotion and artificial intelligence (AI) belong in the same sentence. However, a research field has emerged that uses AI to help marketers understand the emotional reactions that people have to the news as well as their experience with movies, products, restaurants, and other forms of consumerism. Emotional AI, also known as sentiment analysis, is a type of machine learning that analyzes negative, neutral, and positive views from a written report and uses it to gauge and understand customer reactions. Sentiment analysis is useful to track psychological trends, analyze social media, and review the results of market research. Its software scans reviews, ratings, social media posts, and articles to pick up on the sentiments of the people completing them. This allows a marketers’ clients to form an aggregate from the ratings and use it to improve their service to customers. Sentiment analysis uses technology that employs both linguistic algorithms and ...

The Caller ID Tracker available from Call Sumo acts as a call monitoring system on a dedicated network. This device displays information about the caller on different desktops for every line that you monitor. It also automatically creates a log of incoming and outgoing calls. Our software program obtains information via a single unit and sends it across your entire network. You can use it as a stand-alone device as well. Information Displayed on Our Caller ID When a customer places a call to your business, a pop-up window displays on your monitor and a chime sounds as well to alert you to the call. You also have the option of manually setting the window to remain closed or open or to do the task yourself when the situation calls for it. Another thing you can do with Caller ID from Call Sumo is block pre-determined phone numbers from displaying on the computer monitor’s window. You can run Call Monitoring on several network stations at the same time or on a single pers...